To help you navigate our site better and make your shopping experience easier, we have provided answers to some frequently asked questions. You are always welcome to call our customer service if your question remains unanswered.

We currently deliver art and craft products. We service orders 7 days a week. You can order 24*7 through our website. In case of any delay, our agent will inform you on a priority basis.
You can contact us on: 7503017222 (Open 8 AM - 8 PM, Monday - Saturday).

What is Creativo Hub?

Creativo Hub is –Online art and craft store in Ghaziabad, India. We are a Lead Generating Platform that uses the best in Web Technology to make sure that you get access to the best and most genuine home decor products, with the highest savings in the shortest time possible. We believe that everyone should have access to good health, and that technology has a huge role to play in it.

How do I know the products delivered are authentic?

While we take the utmost care in selecting our channel partners, the product is being supplied directly by the vendors associated with the Company and the Vendor concerned shall solely be responsible for the authenticity and genuineness of the product so ordered. Please check your products before accepting them. Having said this, we have put all our vendors through rigorous checks and periodically audit their activities to ensure that you always get the very best!

Do you deliver products on urgent basis?

We deliver products in Delhi NCR and Rest of India from Delhi which take 4-7 days.

How is my order processed?

Step 1: Visit our page www.creativohub.com and login to it.

Step 2: Then upload your basic information

Step 3: Customer will select the required items along with quantity and selects the mode of payment as desired

Step 4: Our team will deliver the product at your doorstep depending upon the availability

Please note the value shown in the order confirmation screen is just an approximate value and you will know the actual price when it is invoiced after you confirm the order.

If the mode of payment is card/net banking, then you will get an email with the invoice amount to be paid along after it is invoiced. This step is to ensure we collect the exact amount after the invoice is finalized.

We will send you a SMS or email, if we are unable to fulfill some order.

Where can I check my order status?

You will receive regular SMS & Emails about your order. You can also track your order from your order history section. If there is any delay or change in your order, our customer care will call and inform you.

What is your cancellation policy?

If after placing the order, you would like to cancel it, you can do so by signing in to your account at our website in the order history section of the website. Once the order has been approved by our team, please contact our customer care team at 7503017222 for cancellation requests. If the cancellation request is receiver prior to the order being shipped, a complete refund will be made. Once the order is shipped, cancellations are treated as returns and the process outlined in the returns section will be applicable.

What is your return policy?

Returns www.creativohub.com, it is our constant endeavor to provide our customers with the best products at the best prices. If for some reason, you are not satisfied with your purchase, you may return it in its original condition within 15 days from the date of delivery or exchange.

The Returns Section

A-262, Surya Nagar,
Near Maini Restaurant, Ghaziabad

Refunds

On successful receipt and processing of your return, an amount equal to the value of goods returned minus any applicable shipping charges, reverse shipping charges, COD charge (if any) and discounts will be credited to your e-Wallet. A notification informing the same will be sent to your registered email address. You will be able to use this amount for any subsequent purchases at www.creativohub.com. If for some reason we are unable to accept the return, you will be informed accordingly.

Conditions for return

Products should be unused
Products should be returned with original price tags, labels, and bar-code. In case of strips, only full unopened strips can be returned.
If the product has a gift associated with it, the gift has to be returned along with the product in original condition.

In the unlikely event that any product you received from us is damaged:

Please do not accept delivery of the item if the outer packaging appears damaged or any way tampered with. If after you open the packaging, you discover that the item is damaged, you can return the product to us for a refund. Please note that we cannot promise a replacement for all products as it will depend on the availability of the replacement product. In such cases, we will offer a refund.

If my order does not get serviced?

We strive hard to service all our orders. However, in case we cannot, we will refund the cost of the product.

Payment options available

We currently take payments in CARD, CARD or BANK Transfer. Cash could be handed over at the time our service partner hands over the order to you.

Customer Care

You can also call us at 9873178533, 7503017222 (Open 8 AM - 8 PM, Monday - Saturday)